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IT Support Specialist

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Mantua, New Jersey, United States InsideHigherEd Full time

Position Overview: Technical Support Technician

The Technical Support Technician serves as a vital resource for addressing all technology-related inquiries from users. This role is essential in tracking and documenting technology challenges, offering solutions, and escalating intricate issues when required. The technician will also be responsible for the upkeep and management of various technological devices and assets, including desktops, laptops, and peripheral equipment.

Core Responsibilities:

  • Installing and maintaining hardware and technology to guarantee peak functionality
  • Efficiently managing projects and tasks with precision
  • Providing assistance through various channels for software applications, file systems, and custom technology
  • Guiding users in configuring their personal devices to be compatible with the organization's IT framework
  • Thoroughly documenting all activities in the issue tracking system
  • Employing analytical skills to diagnose and rectify diverse technical problems
  • Working collaboratively with team members to ensure prompt resolution of issues
  • Supporting organizational initiatives and managing technology assets
  • Keeping leadership updated on relevant challenges or opportunities
  • Carrying out additional responsibilities as necessary

Essential Qualifications:

  • Experience in the installation and maintenance of hardware and technology
  • Skills in project management
  • Capability to deliver comprehensive support across various technological platforms
  • Expertise in troubleshooting and resolving technical difficulties
  • Strong communication and documentation skills

Health and Safety Requirement:

Applicants must meet health and safety guidelines as stipulated by the organization.

Physical Demands:

  • Ability to stand, walk, communicate, and hear
  • Capacity to perform repetitive tasks and light physical activities
  • Close visual acuity is necessary

Work Setting:

Minimal exposure to adverse environmental conditions is expected.

Diversity and Inclusion Commitment:

The organization values diversity and encourages applications from individuals of all backgrounds, promoting an inclusive environment. Equal opportunity is a fundamental principle upheld by the organization.