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IT Support Specialist

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Mantua, New Jersey, United States InsideHigherEd Full time

Position Overview: Technical Support Technician

The Technical Support Technician serves as the primary resource for addressing all technology-related inquiries from users. This role is essential in monitoring and documenting technology challenges, offering solutions, and escalating more complex issues as needed. The technician will also be responsible for the upkeep and support of various technological devices and assets, including desktops, laptops, and peripheral devices.

Core Responsibilities:

  • Installing and maintaining hardware and technology to ensure peak functionality
  • Efficiently managing tasks and projects with precision
  • Providing assistance through various channels including phone, in-person, and virtual support for applications and custom software
  • Guiding users in configuring their personal devices to be compatible with the institution's IT framework
  • Accurately documenting all activities in the ticketing system
  • Employing analytical skills to diagnose and resolve a range of technical challenges
  • Working collaboratively with team members to ensure swift resolution of issues
  • Supporting institutional initiatives and managing technology equipment
  • Keeping leadership informed of significant developments or challenges
  • Performing additional responsibilities as required

Essential Qualifications:

  • Experience in hardware installation and maintenance
  • Strong project management capabilities
  • Ability to deliver thorough support across various technological platforms
  • Expertise in troubleshooting and resolving technical difficulties
  • Strong communication and documentation skills

Health and Safety Requirement:

Applicants must meet health and safety requirements prior to starting employment. Please refer to the organization's website for more details on health and safety protocols.

Physical Demands:

  • Engaging in standing, walking, and communicating
  • Performing repetitive tasks and light physical activities
  • Maintaining close visual focus

Work Environment:

Minimal exposure to challenging environmental conditions

Diversity and Inclusion Statement:

The organization encourages applications from individuals of diverse backgrounds, promoting an inclusive workplace. The institution is committed to equal opportunity employment practices.