Veterinary Specialty Practice Director

3 weeks ago

Washington, Washington, D.C., United States Friendship Hospital for Animals Full time
Lead the Way in Veterinary Specialty Medicine

Friendship Hospital for Animals is seeking a highly skilled and experienced Veterinary Specialty Practice Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day administrative operations of our specialty division, championing our values, and leading with integrity, pride, and professionalism.

Key Responsibilities:
  • Oversee employee engagement and retention, planning and executing a positive pet owner experience, maintaining ideal inventory levels, regulatory compliance, practice reputation management, financial analysis, and practice planning.
  • Cultivate an environment that provides an outstanding pet owner experience, establishing and maintaining sound administrative operations, and training staff as needed.
  • Focus on continual improvement, increasing client satisfaction levels, and streamlining workflows within the specialty division.
  • Interface and collaborate with internal colleagues, including staff members, Medical Directors, other PMs, and Doctors, and proactively schedule meetings as necessary.
  • Engage with staff members regularly, develop and execute plans to ensure their ongoing development, and drive retention of high performers.
  • Proactively address staff performance issues, seeking to coach them to a positive outcome, and partner with HR as needed.
  • Make a focus on meeting or exceeding financial goals for the practice, pivoting as needed to enhance client service and improve results.
  • Partner cross-functionally with HR, Finance, and other departments to support items such as payroll processing, recruitment, benefits administration, and others.
  • Embrace professional development opportunities, including attending leadership meetings and translating that learning at hospital level.
  • Oversee inventory management system within Specialty, including healthy product turnover and fee assessment.
  • Oversee the maintenance of controlled substance, anesthesia, surgery, radiology, and laboratory logs as required by state and federal regulations within the Specialty division.
Requirements:
  • 5+ years of leading multidisciplinary specialty veterinary medicine required.
  • Must have comfort working in an environment with animals and sensitivity to the needs of pet owners.
  • Outstanding customer service skills with the ability to introduce and role model strong service standards for all types of client interactions.
  • Proficient computer and software skills, including Word, Excel, Outlook, and other office management systems and software.
  • Proven track record of organization and ability to lead administrative workflows.
  • Ability to develop and lead initiatives for the specialty division of hospital.
  • Ability to collaborate with other divisions within the hospital to execute organization-wide decisions.
  • Must show a commitment to professional development and continual improvement.
  • Inspirational leadership characteristics, proven ability to coach and enable team development.
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
  • Demonstrated analytical abilities with strong attention to detail.
  • High school diploma or equivalent required.
  • AS or BS degree in business or other relevant field of study preferred.
  • CVPM certification or MBA highly desirable.
Physical Requirements:
  • Frequent work at a computer for 90-100% of the time.
  • Ability to stand, walk, stoop, kneel, crouch, as well as manipulate (lift, carry, and move) up to 15 pounds.
Compensation and Benefits:
  • The opportunity to grow with a forward-thinking, industry-leading veterinary company.
  • The opportunity to learn from industry leaders and specialists.
  • Comprehensive Medical, Dental, and Vision program with access to Health and Wellness Program.
  • Company-paid Basic Life and Accidental Death & Dismemberment (AD&D) Insurance.
  • Voluntary supplemental benefit offerings.
  • Generous company-paid time off and floating holidays.
  • Paid parental leave.
  • Company-sponsored 401(k) retirement program with company match.
  • $120,000 - $130,000 a year salary is negotiable and based on skills and experience.

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