Veterinary Specialty Practice Director

5 days ago

Washington, Washington, D.C., United States Friendship Hospital for Animals Full time
Specialty Practice Manager Opportunity

We are seeking a highly skilled and experienced Specialty Practice Manager to join our team at Friendship Hospital for Animals. As a key member of our leadership team, you will be responsible for overseeing the day-to-day administrative operations of our specialty division, while championing the values of our organization and building positive team morale.

Key Responsibilities:
  • Oversee the administrative operations of the specialty division, including employee engagement and retention, planning and executing a positive pet owner experience, and maintaining ideal inventory levels.
  • Collaborate with internal colleagues, including staff members, Medical Directors, and other PMs, to ensure seamless communication and execution of organizational goals.
  • Develop and execute plans to ensure the ongoing development and retention of high-performing staff members.
  • Proactively address staff performance issues, while seeking to coach them to a positive outcome, and partner with HR as needed.
  • Make a significant impact on meeting or exceeding financial goals for the practice, while pivoting as needed to enhance client service and improve results.
  • Partner cross-functionally with HR, Finance, and other departments to support items such as payroll processing, recruitment, benefits administration, and others.
  • Embrace professional development opportunities, including attending leadership meetings and translating that learning at hospital level.
  • Oversee the maintenance of controlled substance, anesthesia, surgery, radiology, and laboratory logs as required by state and federal regulations within the specialty division.
Requirements:
  • 5+ years of leading multidisciplinary specialty veterinary medicine required.
  • Must have comfort working in an environment with animals and sensitivity to the needs of pet owners.
  • Outstanding customer service skills, with the ability to introduce and role model strong service standards for all types of client interactions.
  • Proficient computer and software skills, including Word, Excel, Outlook, and other office management systems and software.
  • Proven track record of organization and ability to lead administrative workflows.
  • Ability to develop and lead initiatives for the specialty division of the hospital.
  • Ability to collaborate with other divisions within the hospital to execute organizational-wide decisions.
  • Must show a commitment to professional development and continual improvement.
  • Inspirational leadership characteristics, proven ability to coach and enable team development.
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
  • Demonstrated analytical abilities with strong attention to detail.
What We Offer:
  • The opportunity to grow with a forward-thinking, industry-leading veterinary company.
  • The opportunity to learn from industry leaders and specialists.
  • Comprehensive Medical, Dental, and Vision program with access to Health and Wellness Program.
  • Company-paid Basic Life and Accidental Death & Dismemberment (AD&D) Insurance.
  • Voluntary supplemental benefit offerings.
  • Generous company-paid time off and floating holidays.
  • Paid parental leave.
  • Company-sponsored 401(k) retirement program with company match.

Salary is negotiable and based on skills and experience. We're seeking individuals who embrace a nurturing, cooperative, and ethical environment, where genuine individuals come together to share knowledge, uplift one another, and enhance the health and happiness of our patients, clients, team members, and the community. Of course, having fun while doing so is a non-negotiable.

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