Lead Server

2 days ago


Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time
Job Summary

The Lead Server is a key member of our Food and Beverage team, responsible for providing exceptional service to our guests. This role requires a high level of communication and customer service skills, as well as the ability to work well under pressure.

Responsibilities
  • Supervise and assist the server team to ensure seamless service operations.
  • Monitor and maintain high standards of food quality and presentation.
  • Assist with training and development of Food and Beverage staff.
  • Ensure compliance with Marriott's standards and regulations.
  • Participate in department meetings and contribute to the development of Food and Beverage promotional ideas.
  • Champion and lead the focus on guest service scores.
  • Perform other duties as requested by the Manager or General Manager.
Requirements
  • At least 2 years of progressive experience in a hotel or related field.
  • Supervisory experience is preferred.
  • Proficient in Windows operating systems, spreadsheets, and word processing.
  • Excellent communication and customer service skills.
  • Ability to work well in stressful high-pressure situations.
  • Ability to maintain composure and objectivity under pressure.
  • Effective problem-solving and conflict resolution skills.
  • Ability to work with and understand financial information and data.

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