Lead Server

2 weeks ago


Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time
Job Summary

The Lead Server is a key member of the Food and Beverage team at the Odessa Marriott Hotel and Conference Center. This role is responsible for providing exceptional guest service, ensuring the smooth operation of service operations, and assisting the manager in leading the team of servers.

Responsibilities
  • Guest Service
    • Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
    • Ensure that guests are satisfied with their dining experience.
  • Team Leadership
    • Assist the manager in leading the team of servers.
    • Oversee the smooth running of service operations.
  • Operational Support
    • Maintain regular attendance in compliance with company standards.
    • Comply with all standards and regulations to encourage safe and efficient hotel operations.
    • Assist with training of all Food and Beverage personnel.
  • Administrative Tasks
    • Assist with preparing employee shift schedule as needed.
    • Complete all required correspondence in a timely and efficient manner.
Requirements
  • At least 2 years of progressive experience in a hotel or a related field.
  • Supervisory experience is preferred.
  • Must be proficient in Windows operating systems, spreadsheets, and word processing.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace.
  • Must have the ability to assimilate complex information from disparate sources.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
Qualifications
  • High school diploma or equivalent required.
  • 2-year or college degree and 2 or more years of related experience.
  • 4-year college degree, such as an associate or bachelor's degree in hospitality, culinary arts, or a related field and at least 1 year of related experience.

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