Lead Server

3 months ago

Odessa, United States Odessa Marriott Hotel and Conference Center Full time
Job Summary

TheLead Server is responsible for taking on a supervisory role in Room Service andour MClub Lounge. The role will assist the manager in the leadership of the teamof servers and oversee the smooth running of service operations. They are responsiblefor ensuring that guests are satisfied, that the staff is efficient in their day-to-dayoperations, and that the establishment runs smoothly.

In addition totheir supervisory role, Lead Servers must possess excellent communication andcustomer service skills, as they often interact with guests to enhance theirdining experience. They need to be knowledgeable about the menu, wine list, andother aspects of the establishment.

QUALIFICATIONS:

At least 2 years of progressive experience in a hotelor a related field; or a 2-year or college degree and 2 or more years ofrelated experience; or a 4-year college degree, such as an associate orbachelor's degree in hospitality, culinary arts, or a related field and at least 1 year of related experience. A formal education canprovide training in customer service, food and beverage service, and otherskills that are essential for success in this role.
  • Supervisory experience is preferred.
  • Must be proficient in Windows operating systems, spreadsheets, and word processing.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems, as necessary.
  • Must have the ability to assimilate complex information from disparate sources and consider adjusting or modifying to meet all needs.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSBILITIES - duties focus on the assistance to the manager:
  • Approach all encounters with guests and employees in an attentive, friendly courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Eofficial Enterprises' standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Always comply with all standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid
  • Be familiar with the organization of the hotel and know the function of each department.
  • Assist with training of all Food and Beverage personnel using the steps to effective training according to Marriott's Hospitality standards.
  • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
  • Assist with preparing employee shift schedule as needed.
  • Assist in developing and ensuring implementation of Food and Beverage promotional ideas.
  • Champion and lead the focus of the F&B Department on their role in contributing to the guest service scores.
  • Maintain all Marriott S.O.P.'s concerning credit policies.
  • Assist with monthly department meetings for restaurant and lounge staff and weekly F&B meeting according to Marriott and Eofficial standards.
  • Ensure that the quality and presentation of all food products are according to Marriott and Eofficial's standard.
  • Monitor and follow up on all Food and Beverage cash overages and shortages.
  • Complete all required correspondence in a timely and efficient manner.
  • Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure an elevated level of positive communication exists between the Food & Beverage and Food Production staff.
  • Perform any other duties as requested by the Manager or General Manager.

Please visit our careers page to see more job opportunities.

  • Lead Server

    1 month ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    Job SummaryThe Lead Server is a key member of the Food and Beverage team at the Odessa Marriott Hotel and Conference Center. This role is responsible for providing exceptional guest service, ensuring the smooth operation of service operations, and assisting the manager in leading the team of servers.ResponsibilitiesGuest ServiceApproach all encounters with...

  • Lead Server

    2 weeks ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    Job SummaryThe Lead Server is a key member of our Food and Beverage team, responsible for providing exceptional service to our guests. This role requires a high level of communication and customer service skills, as well as the ability to work well under pressure.ResponsibilitiesSupervise and assist the server team to ensure seamless service...

  • Lead Server

    1 month ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    Job SummaryThe Lead Server is a key member of the Food and Beverage team at the Odessa Marriott Hotel and Conference Center. This role is responsible for providing exceptional guest service, leading by example, and ensuring the smooth operation of the restaurant and lounge.ResponsibilitiesGuest ServiceApproach all encounters with guests and employees in an...

  • Server

    3 weeks ago

    Odessa, Texas, United States MCR Hotels Full time

    Job Title: ServerThe Server at Courtyard by Marriott Odessa is responsible for providing exceptional food and beverage service to our guests. This role involves taking orders, serving food and drinks, and ensuring a positive dining experience for our customers.Responsibilities:Greet guests and provide clear descriptions of food and beverage optionsDeliver...

  • Room Service Server

    1 month ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    Job SummaryThe Room Service Server provides exceptional service to guests staying in the hotel by delivering room service orders in a timely and efficient manner. This role requires a strong understanding of hotel menu items and the ability to accommodate guests' dietary restrictions.ResponsibilitiesPrepare and deliver room service orders to guests'...

  • Server - Food and Beverage Team Member

    1 month ago

    Odessa, Texas, United States MCR Hotels Full time

    Job Summary:MCR Hotels is seeking a skilled Server to join our food and beverage team. As a Server, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.Responsibilities:Greet guests and provide a clear and accurate description of food and beverage optionsDeliver hot food items from the...

  • Food and Beverage Operations Manager

    2 weeks ago

    Odessa, Texas, United States Hawthorn Suites by Wyndham Full time

    Job Title: Food and Beverage ManagerHawthorn Topgolf Swing Suites Odessa is seeking a seasoned Food and Beverage professional to lead our team in delivering exceptional guest experiences.Key Responsibilities:Develop and implement effective F&B strategies to drive revenue growth and enhance guest satisfaction.Oversee daily restaurant operations, including...

  • Broadcast Engineer

    3 weeks ago

    Odessa, Texas, United States Gray Television Full time

    About Gray MediaGray Media is a leading media company that owns and operates high-quality stations in 113 television markets, reaching 36% of US television households. We strive for excellence through technology upgrades and innovative approaches to stay ahead in our markets. Our focus is on employee development and providing a comprehensive benefits package...

  • Broadcast Engineer

    1 month ago

    Odessa, Texas, United States Gray Television Full time

    About Gray TelevisionGray Television is a leading media company that owns and operates high-quality stations in 113 television markets, reaching 36 percent of US television households. We strive for excellence through technology upgrades and innovative approaches to stay ahead in our markets. Our focus is on training and development of top-notch employees in...

  • Torchy's Tacos Assistant Manager

    3 weeks ago

    Odessa, Texas, United States Torchy's Tacos Full time

    About the RoleWe're seeking a talented Assistant Manager to join our team at Torchy's Tacos. As a key member of our management team, you'll be responsible for ensuring the smooth operation of our restaurant, providing exceptional guest experiences, and leading our team to success.Key ResponsibilitiesAssist the management team in maintaining efficient...

  • Broadcast Engineer

    1 month ago

    Odessa, Texas, United States Gray Television Full time

    About Gray TelevisionGray Television is a leading media company that owns and operates high-quality stations in 113 television markets, reaching 36 percent of US television households. We strive for excellence through technology upgrades and innovative approaches to stay ahead in our markets. Our focus is on training and development of top-notch employees in...

  • Food and Beverage Operations Manager

    3 days ago

    Odessa, Texas, United States Hawthorn Suites by Wyndham Full time

    Job Title: Food and Beverage ManagerHawthorn Suites by Wyndham is seeking a seasoned Food and Beverage Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional guest satisfaction and a positive atmosphere for our guests and associates.Key Responsibilities:Coordinate daily Front of the House and Back...

  • Bartender

    1 week ago

    Odessa, United States Torchy's Tacos Full time

    Here's what we need: We're looking for outgoing and friendly Bartenders to ensure a Damn Good experience for each and every guest. Bartenders provide a full-service dining experience that includes menu knowledge and cocktail preparation that follows Torchy's recipes.Let's TACO 'bout why it pays to be a Torchy's Team Member: Hourly Pay, plus tips Take home...

  • Food and Beverage Operations Manager

    2 weeks ago

    Odessa, Texas, United States Hawthorn Suites By Wyndham - Odessa, TX Full time

    Job Title: Food and Beverage ManagerHawthorn Suites by Wyndham - Odessa, TX is seeking a seasoned Food and Beverage Manager to join our team.Job Summary:We are looking for a highly skilled and experienced Food and Beverage Manager to oversee the daily operations of our restaurant. The ideal candidate will have a proven track record of success in managing...

  • Senior Field Technician

    2 weeks ago

    Odessa, United States ITS ConGlobal Full time

    Overview ConGlobal  is looking for  a Senior Field Technician  to help us scale our technology operations. As a member of our Implementation and Deployment Services Team, you will be integrally involved Deploying and Supporting our cutting-edge Technology Systems. ConGlobal has been firmly planted in the intermodal industry for more than half a...

  • Busser - Odessa Chili's

    2 weeks ago

    Odessa, United States Chili's Grill & Bar Full time

    Busser - Odessa Chili's 5025 E. 42nd St. Odessa, TX 79762 Our Bussers are responsible for assisting the service team in clearing and setting tables as well as ensuring all aspects of professional food service and Guest satisfaction are met. What do you think? Sound like your cup of espresso? Around here we say our purpose is to bring people together to...

  • Senior Field Technician

    1 week ago

    Odessa/Florida/US ConGlobal Full time

    Overview: ConGlobal is looking for a Senior Field Technician to help us scale our technology operations. As a member of our Implementation and Deployment Services Team, you will be integrally involved Deploying and Supporting our cutting-edge Technology Systems. ConGlobal has been firmly planted in the intermodal industry for more than half a century....