Customer Service Representative
3 days ago
Role: Customer Support Consultant
Location: Remote (3 days onsite)
Duration: 7+ Months
Description:
We are seeking a highly skilled Customer Support Specialist to join our team at Cigniti Technologies. As a key member of our Customer Success Virtual Operations division, you will play a critical role in improving the customer experience across all billing functions.
Key Responsibilities:
- Perform a variety of customer service activities for internal and external customers, providing information, resolving issues, and ensuring customer satisfaction.
- Respond to customer inquiries, addressing questions, issues, and concerns in a timely and professional manner.
- Manage data through data entry, data updates, and reporting in Excel or other billing management systems.
Primary Duties and Responsibilities:
- Support quality management systems and other compliance requirements.
- Generate reports and audit against monthly promotions and adjustments to send a billing file to SAP for monthly billing of products.
- Credit, Discount, or Adjustment Management for all VetSoft products (Sales to Support).
- Communicate with customers about billing inquiries surrounding VSS portion of the monthly statement.
- Cancellation Processing: Ensure the removal of access to the service and final billing accuracy when an account chooses to leave a VSS product.
- Quarterly Billing Audit by product: Conduct billing audits to ensure accurate charge capture across the portfolio.
Requirements:
- Attention to detail.
- Computer Acumen – cloud software, Microsoft 365 suite (Excel, Outlook, etc.).
- Professional Written and Verbal Communication.
Nice to Have Skills:
- Excel Knowledge.
- Process Improvement experience (Lean Six Sigma).
- Accounting/Finance/Bookkeeping.
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