Customer Service Representative

3 days ago


Westbrook, Maine, United States Cigniti Technologies Full time
Job Description

Role: Customer Support Consultant

Location: Remote (3 days onsite)

Duration: 7+ Months

Description:

We are seeking a highly skilled Customer Support Specialist to join our team at Cigniti Technologies. As a key member of our Customer Success Virtual Operations division, you will play a critical role in improving the customer experience across all billing functions.

Key Responsibilities:

  • Perform a variety of customer service activities for internal and external customers, providing information, resolving issues, and ensuring customer satisfaction.
  • Respond to customer inquiries, addressing questions, issues, and concerns in a timely and professional manner.
  • Manage data through data entry, data updates, and reporting in Excel or other billing management systems.

Primary Duties and Responsibilities:

  • Support quality management systems and other compliance requirements.
  • Generate reports and audit against monthly promotions and adjustments to send a billing file to SAP for monthly billing of products.
  • Credit, Discount, or Adjustment Management for all VetSoft products (Sales to Support).
  • Communicate with customers about billing inquiries surrounding VSS portion of the monthly statement.
  • Cancellation Processing: Ensure the removal of access to the service and final billing accuracy when an account chooses to leave a VSS product.
  • Quarterly Billing Audit by product: Conduct billing audits to ensure accurate charge capture across the portfolio.

Requirements:

  • Attention to detail.
  • Computer Acumen – cloud software, Microsoft 365 suite (Excel, Outlook, etc.).
  • Professional Written and Verbal Communication.

Nice to Have Skills:

  • Excel Knowledge.
  • Process Improvement experience (Lean Six Sigma).
  • Accounting/Finance/Bookkeeping.


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