Retail Banking Director

7 days ago

New York, New York, United States Citizens Full time
Job Title: Retail Banking Director

We are seeking a highly skilled and experienced Retail Banking Director to lead our retail banking operations in the New York Metro market, which extends into New Jersey, Washington DC, and South Florida. This key leadership role will be responsible for driving sales and revenue growth, deposit growth, colleague leadership, customer engagement, and retention.

Key Responsibilities:
  • Represent the market in town halls, community events, and sponsorships, showcasing the bank's commitment to the community.
  • Collaborate with business leaders to achieve strategic objectives by engaging in candid conversations to identify the best solutions and proactively anticipating business needs.
  • Coach and develop Regional Leaders to drive sales and exceptional customer experience.
  • Build strong leadership capability across the market by identifying and addressing leadership gaps/needs and delivering innovative approaches to strengthen the team.
  • Build and maintain trust and strong relationships across all levels of the organization.
Requirements:
  • Leadership: Impactful at leading complex conversations, projects, and processes, and developing strategies to drive successful execution.
  • 12-15 years' senior leadership experience working within financial services, preferably in Retail Banking, Wealth, and/or Business Banking.
  • Strategic mindset with a drive to execute and get into the details when needed, and ability to develop long-term strategies aligned with the bank's vision and adapt to changing financial landscape.
  • External perspectives: looking inside and outside to understand business trends to drive meaningful customer outcomes.
  • Future-Focused Capabilities: anticipating future work trends and preparing the workforce with skills like adaptability, resilience, and continuous learning to stay competitive.
  • Bachelor's degree or equivalent experience, MBA preferred.
What We Offer:

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. We provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state, and/or local laws.

We are an Equal Employment Opportunity Employer and a brand name of Citizens Bank, N.A. and each of its respective affiliates. We are committed to helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

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