Banking Center Director

2 weeks ago


New York, New York, United States Webster Bank Full time
Job Summary

We are seeking a highly skilled and experienced Banking Center Director to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing strategies to acquire, integrate, and optimize new and existing client relationships.

Key Responsibilities
  • Develop and maintain strong partnerships with segment and line of business partners through collaboration and communication.
  • Consistently meet/exceed sales goals, retention goals, and Superior Service Quality (SSQ) standards.
  • Expand and retain client relationships, actively cross-sell, and resolve client issues.
  • Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to drive growth and profitability objectives.
  • Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
  • Coach, develop, and hold team accountable by demonstrating leadership skills and modeling the way.
  • Ensure timely completion of audits with an expectation to meet/exceed branch operations review requirements.
  • Ensure compliance with Federal and State laws as well as bank policies and procedures.
  • Schedule all branch employee shifts to meet customer service needs and provide flexibility of coverage for the banking center.
  • Drive high performance by holding team accountable for superior results and enhance employee engagement by providing coaching, support, timely, and constructive performance feedback.
Requirements
  • High school diploma/GED required; Bachelor's degree preferred.
  • 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication, and organization skills.
  • Intricate knowledge of retail banking products and services.
  • Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.
What We Offer

We offer a competitive salary range of $70,000.00 to $115,000.00 USD annually, with the potential for incentive compensation. We are an equal opportunity employer and welcome applications from all qualified candidates.



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