Lead Care Transition Specialist

2 weeks ago


New York, New York, United States VNS Health Full time
Position Summary

As a Lead Care Transition Specialist at VNS Health, you will serve as a vital resource, educator, and advocate, empowering clients with essential knowledge and tools for effective transitions in their care journey. Your role will involve acting as a crucial link between clients and the healthcare delivery team, while also providing essential administrative and customer service support.

Compensation:

$31.86 Hourly

Benefits Offered

  • Per Diem team members have access to various benefits, including our comprehensive Employee Assistance Program, which provides financial, legal, and mental health counseling services, as well as participation in a 403b retirement savings plan.

Key Responsibilities

  • Engage with clients to understand their healthcare and functional goals, ensuring a seamless transition home or to another care setting.
  • Collaborate closely with the Care team to monitor client progress, ensuring accurate and timely documentation.
  • Facilitate regular case record reviews and conferences with the Care team for assigned clients.
  • Establish and nurture collaborative relationships with caregivers, hospital staff, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies, and other personnel.
  • Document all interactions with the interdisciplinary team in the Electronic Medical Record (EMR).
  • Conduct follow-ups with clients, adhering to expected timelines as per established workflows.
Qualifications

Education

  • Associate's degree in human services or a related field, or equivalent work experience, is required.
  • Bachelor's degree in a human services or related field is preferred.

Experience

  • A minimum of two years of customer service experience in the medical field (e.g., hospital, long-term care, home care, medical office) is required.
  • Demonstrated ability to adapt to change and work effectively in a team-oriented environment is essential.


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