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Lead Transitional Care Coordinator
2 months ago
In the role of a Senior Transitional Care Assistant, you will serve as a crucial guide, educator, and supporter, empowering clients with essential knowledge and resources for effective transitions in their care. You will act as a vital link between clients and the healthcare team, while also delivering administrative and customer service assistance.
Compensation:$31.86 Hourly
Benefits Offered
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
- Comprehensive health insurance for you and your family, including Medical, Dental, Vision, Life, and Disability coverage
- Employer-matched 401k retirement savings plan
- Programs for personal and financial wellness
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care, as well as a commuter transit program
- Tuition reimbursement for qualifying educational programs
- Opportunities for professional development and career advancement, including CEU credits
Key Responsibilities
- Engage with clients to understand their healthcare and functional objectives, ensuring a smooth transition to home or other care settings.
- Collaborate closely with the Care team to monitor client progress, ensuring accurate and timely documentation.
- Facilitate regular case record reviews and discussions with the Care team for assigned clients.
- Establish and nurture collaborative relationships with caregivers, hospital staff, physicians, nurses, discharge planners, case managers, social workers, and other personnel.
- Document all interactions with the interdisciplinary team in the electronic medical record (EMR).
- Follow up with clients and adhere to expected timelines as per established workflows.
Licenses and Certifications:
- Valid driver's license or NYS Non-Driver photo ID card may be required based on operational needs.
Education:
- Associate's degree in human services or a related field, or equivalent work experience, required.
- Bachelor's degree in a human services or related field, preferred.
Work Experience:
- Minimum of two years of customer service experience in the medical field (e.g., hospital, long-term care, home care, medical office), required.
- Ability to adapt to change and work effectively in a team-oriented environment, required.
- Strong follow-up skills and the ability to manage multiple priorities, required.
- Proven ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple patients with chronic conditions, required.
- Organizational skills and attention to detail are essential.
- Experience with data entry and navigating computer systems, required.
- Proficiency in Microsoft Office is preferred.
- Bilingual skills may be necessary based on operational requirements.
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