Senior Network Operations Specialist
2 days ago
Belcan is seeking a highly skilled Senior Network Operations Technician to join our team. As a key member of our operations team, you will be responsible for monitoring and maintaining our network infrastructure to ensure high availability and performance.
Key Responsibilities:- Monitor network management systems and engage with telecom providers to resolve issues and drive restoral efforts.
- Track incident details and update information in the incident management tool in a timely and accurate manner.
- Solve systems and network problems/questions with limited scope and complexity.
- Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
- Identify resolutions for routine technical queries from customers and business units.
- Take guidance from team members or management to resolve less routine issues.
- Work with senior team members to resolve moderate to complex issues with critical customer services.
- Use discretion to interpret and apply established processes where errors could cause prolonged or wider spread failures.
- Monitor and troubleshoot system performance, resolve or escalate network issues.
- Understand deployment, configuration, and maintenance routines and develop tools to make the process more efficient.
- Participate in network solutions design and configurations.
- Analyze issues and provide customers with guidance to resolve problems.
- Must be a US Citizen.
- HS Diploma/GED with 2 years of experience or AA/AS degree with 1-2 years of relevant experience.
- Network+ Certification.
- Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
- Knowledge and understanding of ITIL/ITSM concepts and practices.
- Experience troubleshooting Cisco devices.
- Experience with HSRP/BGP routing protocols.
- Strong Customer Service skills.
- Must have great focus and attention to detail.
- CCNA Certification preferred.
- Knowledge of Remedy, Netcool, Office 0365, ServiceNow preferred.
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