Customer Service Leadership Role

7 days ago


Virginia Beach, Virginia, United States Priority Staffing Full time
Job Summary:
We are seeking an experienced Customer Service Leadership Role candidate to join our team at Priority Staffing. This role requires a strong leader who can manage a team of customer service representatives, develop strategies to improve customer satisfaction, and drive performance improvements.

About the Job:
This full-time position involves managing a team of customer service representatives, developing operational policies and procedures, and analyzing data to identify trends and areas for improvement. The ideal candidate will have a minimum of 3-5 years of experience in call center management or a similar role and possess strong leadership and team management skills.

Responsibilities:
• Manage a team of customer service representatives
• Develop and implement strategies to improve customer satisfaction and drive performance improvements
• Analyze data and reports to identify trends and areas for improvement
• Collaborate with other departments to improve customer service processes and address recurring issues

Requirements:
Education: Bachelor's degree in Business Administration, Communications, or a related field (preferred)
Experience: 3-5 years of experience in call center management or a similar role
Skills: Strong leadership and team management skills, proficient in Microsoft Office, excellent communication and interpersonal abilities, analytical skills, problem-solving abilities, and a customer-first mindset

The estimated salary for this role is around $75,000-$100,000 per year, depending on location and experience.

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