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Data Entry Customer Service Representative

1 month ago

San Antonio, Texas, United States Craftexcom Full time
Job SummaryAs a Data Entry Customer Service representative at Craftexcom, you will be responsible for accurately entering customer information into our database and providing exceptional customer service through various communication channels.

Key Responsibilities:
  • Accurately enter customer information into our database
  • Ensure data quality by verifying the accuracy and completeness of information
  • Communicate with customers through various channels, including phone, email, and live chat
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly and effectively
  • Collaborate with internal teams to obtain and clarify customer information
  • Maintain confidentiality and protect sensitive information
  • Keep accurate records of customer interactions and transactions


Requirements:
  • High school diploma or equivalent
  • Proven experience in data entry and customer service roles
  • Proficient in using data entry software and tools
  • Excellent typing and data entry skills
  • Strong attention to detail and accuracy
  • Exceptional communication skills, both written and verbal
  • Ability to multitask and prioritize work effectively
  • Familiarity with customer service principles and practices


Benefits:
  • Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and career advancement within a dynamic company.
  • Supportive and collaborative work environment focused on employee development and innovation.
  • Meaningful work that allows you to contribute to the overall success of the company.