Scientific Field Service Engineer

3 weeks ago

Portland, Oregon, United States ThermoFisher Scientific Full time
Job Title: Field Service Engineer III

We are seeking a highly skilled Field Service Engineer III to join our team at Thermo Fisher Scientific. As a Field Service Engineer III, you will be responsible for providing technical support and maintenance services to our customers in the Northwest US region.

Key Responsibilities:
  • Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer equipment at customer labs.
  • Handle personal parts inventories, complete job tasks, and complete service reports using service ticket management software.
  • Train customers on MS equipment and software.
  • Provide a communication link between the customer and the company to ensure effective service is provided.
  • Regularly attend factory-provided technical and service training on newest innovative products developed by Thermo Fisher Scientific.
  • Must be team-focused while working in conjunction with Service and Sales teams.
  • Review customer data and run factory protocols to troubleshoot instrumentation.
  • Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.
Preferred Qualifications:
  • Review technical bulletins and factory communications to stay up to date.
  • Provide a communication link between the customer and the company to ensure effective service is provided.
  • Provide accurate and timely completion of service reports, expense reports, and other administrative tasks.
Requirements:
  • High school diploma or equivalent required.
  • 5+ years of servicing, preventive maintenance of Chromatography or Mass Spectrometer equipment experience.
  • Bachelor's degree preferred or equivalent work experience.

At Thermo Fisher Scientific, we offer competitive benefits and opportunities to advance within the company. We understand the need for growth and support a wide range of career-building programs. We love to recognize outstanding individuals within our company and offer several ways to reward this along with benefits that can't be matched. It is our goal to foster a positive work-life balance, which you will be happy to retire in.

We were named Best Place to Work for Disability Inclusion in 2021 after our 5th consecutive year of receiving a perfect score. In 2021, we were also named Best Place to Work for LGBTQ+ Equality for the seventh consecutive year. Establishing an inclusive culture is critical to empowering our colleagues so they can contribute their best ideas and bring their true selves to work each day.

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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