Customer Service Representative

1 week ago


Mesa, Arizona, United States Jake's Unlimited Full time
Job Description

We are seeking enthusiastic individuals to provide exceptional customer service at Jake's Sweet Shoppe. If you have a passion for ice cream and enjoy interacting with customers, this is the perfect opportunity for you.

Responsibilities:

  • Greet customers warmly and provide friendly, prompt, and efficient service.
  • Assist customers in choosing from our wide variety of ice cream flavors, toppings, and desserts.
  • Scoop and serve ice cream, desserts, and beverages ensuring accuracy and presentation.
  • Create and decorate ice cream sundaes, milkshakes, and other frozen treats.
  • Operate cash registers, handle transactions, and maintain accurate cash balances.
  • Maintain cleanliness and organization of the ice cream parlor, including serving counters, dining areas, and equipment.
  • Stock supplies and ingredients, ensuring availability at all times.
  • Answer customer inquiries, provide product information, and offer recommendations.
  • Uphold food safety and sanitation standards, following proper hygiene practices.
  • Collaborate with team members to ensure smooth operations and customer satisfaction.

Qualifications:

  • Obsessed with great customer service
  • Outgoing
  • Make the guest their top priority
  • Are energetic and friendly
  • Team oriented
  • Available on weekends and holidays
  • Dependable and take pride in their work
  • Reliable and punctual
  • Able to multi-task
  • Able to stand for long periods of time

Benefits and Perks:

Team Members start at $13.85/hour. Employees enjoy free food every shift and five free guest passes a month to bring their family and friends. We offer a fun and fast-paced environment with opportunities for growth and advancement with flexible hours to accommodate your schedule. Part-time positions available.

Company Overview:

Our aim at Jake's Unlimited is to have a place where the fun never stops. Our goal is to treat guests and employees like family. We're obsessed with great customer service, we're committed to more, we want to genuinely interact with people, and we are determined to be the best.



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