Alterations Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring a seamless and personalized experience for our customers.
Key Responsibilities- Welcome and service customers with genuine enthusiasm and friendly demeanor.
- Manage customer flow to deliver a five-star customer experience.
- Meet all service vows, including preparing, welcoming, meeting needs, and being there for all customers.
- Provide an exceptional service experience to multiple customers at one time and contribute to the store's achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence and escalate when necessary.
- Promote all alterations services and personalization options.
- Maintain store standards, including cleanliness, organization, and promotional readiness.
- Greet and escort alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Follow quality control guidelines and inspect all garments altered, steamed, or pressed to verify pristine condition before final delivery to the customer.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management by processing special orders, pick-ups, and first-quality standards for all merchandise.
- Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated.
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system.
- Professional environment.
- Generous employee discount after first pay period.
- Vision care.
- Supplemental insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
- 401K program.
- Pet insurance.
- Discounts for Identity Theft Protection.
- Discounts Home and Auto Insurance.
- Discounts Mobile.
- Legal Benefits (MetLife Hyatt Legal Plans).
- Hourly + Commission.
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