Alterations Customer Service Representative

3 days ago


Reno, Nevada, United States David's Bridal Full time
About the Role

We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring a seamless and personalized experience for our customers.

Key Responsibilities
  • Welcome and service customers with genuine enthusiasm and friendly demeanor.
  • Manage customer flow to deliver a five-star customer experience.
  • Meet all service vows, including preparing, welcoming, meeting needs, and being there for all customers.
  • Provide an exceptional service experience to multiple customers at one time and contribute to the store's achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence and escalate when necessary.
  • Promote all alterations services and personalization options.
  • Maintain store standards, including cleanliness, organization, and promotional readiness.
  • Greet and escort alterations customers to and from alterations for appointments.
  • Press, steam, and spot clean all merchandise.
  • Follow quality control guidelines and inspect all garments altered, steamed, or pressed to verify pristine condition before final delivery to the customer.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups, and first-quality standards for all merchandise.
  • Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated.
Requirements
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system.
What We Offer
  • Professional environment.
  • Generous employee discount after first pay period.
  • Vision care.
  • Supplemental insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
  • 401K program.
  • Pet insurance.
  • Discounts for Identity Theft Protection.
  • Discounts Home and Auto Insurance.
  • Discounts Mobile.
  • Legal Benefits (MetLife Hyatt Legal Plans).
  • Hourly + Commission.


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