Customer Service Representative

8 hours ago


Reno, Nevada, United States Dal-Tile Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Dal-Tile. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and performing various administrative and warehouse duties.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.
  • Process customer orders, manage inventory, and perform various administrative tasks, including data entry and record-keeping.
  • Operate forklift and crane equipment to move and store materials, and perform daily cycle counts to ensure accurate inventory levels.
  • Assist with receiving and unloading inbound shipments, processing customer returns, and notifying management of damaged shipments for freight claims.
  • Maintain a safe working environment by adhering to safety protocols and reporting any accidents or unsafe conditions to management.

Requirements:

  • High school diploma or equivalent experience.
  • 1+ years of customer service experience and warehouse experience.
  • Crane forklift experience a plus.
  • Strong organizational, math, and time management skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and comprehensive benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and inclusive work environment.
  • A commitment to promoting from within and providing opportunities for advancement.

About Dal-Tile:

Dal-Tile is a leading manufacturer of tile and natural stone in the United States. We are committed to providing exceptional customer service and supporting our employees with a family-friendly work environment, unique benefits, and a belief in promoting from within.



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