Front Desk Representative
19 hours ago
B. F. Saul Company Hospitality Group is a leading hospitality company with a rich history spanning over 130 years. Our portfolio includes over 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels. We operate with a team of over 1,000 hospitality professionals who are passionate about delivering exceptional service to our guests.
This role is responsible for providing exceptional guest service, exceeding expectations, and implementing creative solutions to meet the needs of our guests. The Front Desk Representative will be responsible for processing check-ins and check-outs, assisting guests with reservations and requests, and providing information about hotel services and local attractions.
Key Responsibilities:
- Guest Service: Anticipate and respond to guests in a friendly and positive manner, providing the highest level of service and ensuring guest satisfaction.
- Financial Results and Cost Control: Follow proper selling techniques to maximize room revenues, monitor room availability, and adhere to brand and company policies.
- Self/Workload Management: Prioritize work duties, adhere to company work rules and department procedures, and attend required meetings.
- Safety/Risk Management: Maintain a clean and safe work area, follow company procedures for guest/team member incidents, and be knowledgeable of hotel emergency procedures.
Requirements:
- High school diploma or GED required.
- 1+ years prior guest service experience required, preferably in a hospitality setting.
- Excellent verbal communication skills, attention to detail, and ability to perform job duties in a fast-paced environment.
- Ability to lift, push, and pull up to 75 pounds on an occasional basis.
B. F. Saul Company Hospitality Group is an equal opportunity employer dedicated to hiring diverse professionals and providing a safe and inclusive work environment.
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