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Front Desk Coordinator

2 months ago

Gaithersburg, Maryland, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Service Desk Associate at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.

Key Responsibilities
  • Customer Service: Greet all members and guests upon arrival and departure, answer questions, and handle member and guest complaints in a professional and courteous manner.
  • Membership Sales: Sell memberships, write agreements, and enter new members into our database.
  • Facility Maintenance: Maintain the cleanliness and organization of our facility, including cleaning equipment, floors, and restrooms.
  • Point-of-Sale Operations: Operate our Point-of-Sale system and collect balances on past due accounts.
  • Communication: Answer phone calls, provide information to prospects, and give tours to prospective members.
Requirements
  • Education: High School Diploma or G.E.D. preferred.
  • Experience: Previous customer service and/or sales experience preferred.
  • Skills: Excellent phone, communication, and interpersonal skills, accuracy with numbers, ability to follow directions, and ability to work well independently and with others.
Work Environment

This is a primarily indoor environment with normal exposure to light, sound, heat, and cold. You must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach. You must also be able to frequently move, lift, push, pull, carry at least 60 lbs.