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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Parts Authority. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Answering Customer Calls: Respond to customer inquiries and provide accurate information about our products and services.
- Order Processing: Process customer orders, check online orders, and handle returns or exchanges for collision auto body parts.
- Customer Communication: Call customers to update them on their orders, confirm account information, and ensure we have the correct business details.
- Product Knowledge: Develop a strong understanding of collision auto body parts to answer customer questions and resolve issues.
- Customer Support: Provide support to customers while following our rules, balancing their needs with our company's requirements.
- Upselling and Cross-Selling: Inform customers about the benefits of choosing Parts Authority for their automobile repair needs, highlighting our extensive inventory, easy ordering process, and quick returns.
- Record Keeping: Maintain accurate records of all customer interactions, particularly regarding collision auto body parts.
- Team Player: Must be a true team player with a positive attitude and engaging personality.
- Bilingual Proficiency: Bilingual proficiency is strongly preferred.
- Communication Skills: Exceptional communication skills, including attentive listening, understanding, and timely follow-up on customer requests.
- Customer Service Skills: Precise handling of customer issues with professionalism and courtesy.
- Rapport Building: Ability to build rapport and establish credibility with customers.
- Enthusiasm and Patience: Enthusiasm, patience, and a positive demeanor.
- Education: High school diploma or equivalent is a plus.
- Age Requirement: Minimum age requirement: 18 years old.
- Training: Open to training and development opportunities.
- Medical Coverage: Comprehensive medical coverage for you and your family.
- Pharmacy Coverage: Prescription medication coverage.
- Dental Coverage: Dental insurance for routine care and major procedures.
- Vision Coverage: Vision insurance for eye exams and corrective lenses.
- Life Insurance: Basic life insurance and accidental death and dismemberment (AD&D) coverage.
- Disability Coverage: Short-term and long-term disability insurance options.
- Flexible Spending Account: Set aside pre-tax dollars for healthcare expenses.
- Commuter Expense Reimbursement: Reimbursement for public transportation costs.
- Health Savings Account: Tax-advantaged savings for healthcare expenses.
- Health Reimbursement Account: Employer-funded account for healthcare expenses.
- Accident Insurance: Additional coverage for unexpected accidents.
- Critical Illness Insurance: Financial protection in case of serious illness.
- Hospital Indemnity Insurance: Additional coverage for hospital stays.
- ID Theft Insurance: Protection against identity theft.
- Legal Plan Insurance: Access to legal services and advice.
- Pet Insurance: Optional coverage for your furry friends.
- Employee Assistance Program (EAP): Confidential support for personal and professional challenges.
- Paid Holidays, Sick, and Vacation: Generous time off for relaxation and rejuvenation.
- Profit Sharing/401(k) Plan: Retirement savings plan with employer matching.
- Employee Discounts: Exclusive discounts on merchandise and services.
