Customer Experience Director

6 days ago


Pottstown, Pennsylvania, United States The Eastwood Company Full time
Job Overview

The Eastwood Company is seeking a highly motivated and experienced Retail Sales Team Lead to join our team. As a key member of our retail team, you will be responsible for leading a team of sales associates to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities:

  • Lead a team of sales associates to achieve sales targets and provide exceptional customer service
  • Merchandise and display products to drive average order value (AOV) and increase sales
  • Maintain the integrity of our computer systems and ensure a safe and clean store environment
  • Collaborate with the Store Manager to develop and implement sales strategies and promotions
  • Recruit, train, and develop sales associates to ensure they have the skills and knowledge to deliver exceptional customer experiences

Requirements:

  • Proven experience in retail sales and leadership roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Knowledge of retail systems and processes
  • Auto restoration experience or willingness to learn

What We Offer:

  • Competitive base pay plus incentives
  • A comprehensive benefits package, including medical, dental, vision, life, and AD&D insurance, disability insurance, 401(k) matching, and paid time off
  • A strong and supportive team environment
  • Opportunities for professional growth and development

About The Eastwood Company:

  • We are a leading provider of supplies, tools, and equipment for the repair and restoration of automobiles
  • We pride ourselves on our commitment to customer satisfaction and our ability to deliver high-quality products and services
  • We are an equal opportunity employer and welcome applications from diverse candidates


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