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Customer Service Representative

2 months ago


Pottstown, Pennsylvania, United States PeopleShare Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Interaction: Handle customer inquiries, provide product information, and troubleshoot issues in a professional and courteous manner.
  • Record Keeping: Document and update customer records accurately and efficiently.
  • Knowledge Management: Develop and maintain a comprehensive knowledge base of our products and services.
  • Communication: Utilize excellent written and verbal communication skills to effectively communicate with customers and internal stakeholders.
Requirements
  • Experience: Previous experience in customer service, sales, or related fields is required.
  • Skillset: Ability to build rapport with clients, prioritize tasks, and multitask in a fast-paced environment.
  • Personal Qualities: Positive and professional demeanor, excellent communication skills, and a customer-centric approach.
About PeopleShare

PeopleShare is a leading staffing agency providing temporary to hire and permanent job opportunities across various industries. We are committed to providing equal opportunities to all employees and applicants, and we strive to create a diverse and inclusive work environment.