Consumer Collections Team Leader

4 days ago


Milton, West Virginia, United States GPAC Full time

A forward-thinking community bank is seeking a seasoned professional to oversee their Consumer Collections team.

This opportunity would be ideal for an individual with strong leadership skills and a passion for fostering a collaborative work environment.

The bank offers a competitive salary package, including a base salary of approximately $120,000 per year, plus benefits such as health insurance, retirement plans, and paid time off.

Responsibilities:

  • Oversight of the consumer loan collection/recovery functions, ensuring compliance with policies and procedures.
  • Management of a team responsible for contacting borrowers for defaulted loans to secure payment or negotiate settlements.
  • Approval authority for repayment plans or settlements, subject to review by senior management.
  • Ensuring all employees adhere to OVBC policies and procedures.
  • Maintaining compliance with regulations, including the Fair Debt Collection Practices Act.
  • Review and optimization of existing processes to improve efficiency and productivity.
  • Collaboration with internal departments and external parties to perform skip tracing or asset searches, or support legal proceedings.
  • Production of daily performance reports, analysis of data, and implementation of adjustments as needed.
  • Conducting departmental quality reviews, providing feedback to staff and leadership.
  • Coaching and mentoring of staff members (Loan Collection/Recovery Representatives and Administrative Assistants).

Requirements:

  • Bachelor's degree in finance, accounting, or a related field.
  • 6-10 years' experience in team management, preferably in collections or underwriting.
  • Proven track record of process improvement and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to travel occasionally.


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