Customer Service Director

1 day ago


Newark, Delaware, United States The Computer Merchant, LTD. Full time
Job Title: Manager Customer Support

Join The Computer Merchant, LTD. as a Manager Customer Support and take on a challenging role that requires strong leadership and customer service skills.

Job Summary:

We are seeking a highly motivated and experienced Manager Customer Support to lead our customer support team. The successful candidate will be responsible for managing a team of customer support representatives, providing guidance and support to ensure excellent customer service.

Key Responsibilities:

  • Manage a team of customer support representatives to ensure excellent customer service
  • Develop and implement customer support strategies to improve customer satisfaction
  • Collaborate with other departments to ensure seamless customer experience
  • Provide coaching and training to customer support representatives to improve their skills and performance
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Minimum of 4 years of experience in customer support or a related field
  • Proven track record of leading a team and improving customer satisfaction
  • Excellent communication and leadership skills
  • Ability to analyze customer feedback and identify areas for improvement

What We Offer:

The Computer Merchant, LTD. offers a competitive salary range of $100k to $110k plus, a hybrid schedule, and opportunities for professional growth and development.



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