Customer Service Associate

3 days ago


Newark, Delaware, United States Horizon Services Full time
{"h3": "Customer Service Representative Role at Horizon Services"}

Horizon Services is a leading provider of plumbing, heating, and air conditioning services. We pride ourselves on our commitment to customer satisfaction and our people-first culture.

Key Responsibilities
  • Deliver exceptional customer service and support through various channels.
  • Respond promptly to customer inquiries and resolve product and service issues in a timely and professional manner.
  • Communicate effectively with customers to provide product and service information, and acknowledge and resolve customer complaints in a professional manner.
  • Process orders, forms, applications, and requests efficiently and accurately.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with colleagues to ensure seamless customer service and provide feedback on the efficiency of the customer service process.
Benefits
  • Competitive compensation package
  • Flexible schedules that fit your lifestyle
  • Paid Time Off - 10 days of PTO available after 90 days
  • Bonus incentives up to $1,000 per month
  • On-site continuous training and development opportunities
  • Career Advancement Opportunities - We pride ourselves in promoting from within the organization
  • Full Benefits Package with a 401(k) matching program
Requirements
  • 1 year of customer service experience
  • 1 year of experience with Microsoft Office
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent communication and problem-solving skills
Work Environment

Our Customer Service Representatives work in a call center environment, providing support to customers through various channels. We offer flexible schedules and the opportunity to work from home.



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