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Assistant General Manager

2 months ago

Lexington, Kentucky, United States American Campus Communities Full time
About the Role

We are seeking an experienced and motivated Assistant General Manager to join our team at American Campus Communities. As a key member of our property operations team, you will be responsible for assisting the General Manager in overseeing business operations, coordinating recruiting efforts, and providing direct oversight of the Community Assistant Program.

Key Responsibilities
  • Business Operations: Assist the General Manager in supervising business operations, including but not limited to:
    • Coordinating recruiting efforts for vacant positions
    • Screening, communicating with candidates, and scheduling interviews
  • Community Assistant Program: Directly oversee the Community Assistant Program, including:
    • Hiring, training, and development of Community Assistants
    • Scheduling, task delegation, one-on-one meetings, and performance evaluations
  • Marketing and Leasing: Assist with planning and executing leasing and marketing initiatives, including:
    • Coordinating marketing events with the university
    • Ensuring social media is captured, scheduled, and published per community guidelines
  • Customer Service: Ensure strong customer service in meeting resident needs, including:
    • General resident communications
    • Roommate mediation, community standards questions, and/or violations
  • Facilities Management: Communicate with the facilities team to ensure timely work-order completion, turn-around periods, and resident satisfaction
  • Staff Development: Conduct weekly staff meetings and plan and host regular staff trainings as directed by leadership
  • Community Representation: Serve as a community representative to the university and local businesses as needed and/or requested
About American Campus Communities

We are a leading provider of student housing and community development services. Our culture is built on a commitment to inclusion, diversity, and equality in the workplace and our communities. We are dedicated to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.

Requirements
  • A Bachelor's degree in business or a related field is preferred
  • 2 years' experience in the student/multi-family housing industry or equivalent combination of education and experience
  • Proficient leadership skills and the ability to work independently
  • Skills in residence life, facility management, leasing and marketing, budgeting, supervision, business administration, public relations, or a combination of business and student