Senior Operations Manager for a Fast-Paced Restaurant
2 weeks ago
We are seeking an experienced Senior Operations Manager to lead our team at Peace Ventures World-Wide. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring seamless execution and exceptional customer service.
About UsAt Peace Ventures World-Wide, we pride ourselves on providing a unique dining experience that combines modern Caribbean cuisine with a warm and welcoming atmosphere. Our restaurant is located in a bustling area, and we are committed to exceeding the expectations of our guests.
Job DescriptionThe Senior Operations Manager will report directly to the restaurant owner and be responsible for managing all aspects of the restaurant's operations. Key responsibilities include:
- Leading Front-of-House and Back-of-House Teams: Supervise and train staff to ensure excellent customer service, efficient food preparation, and timely delivery of orders.
- Running Social Media: Develop and implement social media strategies to engage with customers, promote our brand, and increase online presence.
- Handling Team Conflicts: Foster a positive work environment by addressing conflicts promptly and fairly, ensuring the well-being of all team members.
- Streamlining Operations: Analyze and optimize processes to improve efficiency, reduce waste, and enhance customer satisfaction.
In addition to these key responsibilities, the Senior Operations Manager will also be expected to:
- Hire and Onboard New Employees: Conduct interviews, create job descriptions, and provide comprehensive training to new hires.
- Manage Inventory and Finances: Oversee inventory levels, manage cash flow, and maintain accurate financial records.
To be successful as a Senior Operations Manager, you will need:
- 5+ Years of Experience: Proven track record of working in a similar role, preferably in the hospitality industry.
- Leadership Skills: Strong ability to motivate and guide teams, resolve conflicts, and make informed decisions.
- Customer Service Skills: Excellent communication and interpersonal skills, with a focus on delivering exceptional guest experiences.
- Abilities and Qualifications: ABRA Manager Card, ServSafe certification, and a degree in business or hospitality management (preferred).
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits and opportunities for professional growth.
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