Garage Operations Specialist

3 weeks ago


Durham, North Carolina, United States Grace Federal Solutions LLC Full time
Job Overview

At Grace Federal Solutions LLC, we are committed to delivering exceptional customer experiences. As a Garage Attendant, you will play a vital role in ensuring the smooth operation of our parking resources, providing top-notch service to our guests, and contributing to the growth and success of our organization.

Key Responsibilities
  • Collaborate with customer experience representatives to ensure seamless day-to-day operations and provide support services to meet the needs of our guests.
  • Develop and maintain strong working relationships with customer experience representatives, maintenance staff, enforcement officers, and parking management to ensure effective communication and issue resolution.
  • Provide assistance to parkers with ticketing, payment, and departure issues, as well as offer general information and support as needed.
  • Work independently and at high productivity levels to assist parkers daily, using sound judgment in responding to inquiries and minimizing daily parking impacts.
  • Alert parking management to any negative impacts or issues and provide information and assistance to help first-time parkers navigate our facilities.
  • Deliver exceptional customer service to all parkers, attend training sessions to ensure proper use of equipment and understanding of specific tasks, and work closely with customer experience staff for onsite resolution of issues and inquiries.
  • Follow procedures, standards, and guidelines to ensure parking needs are met daily and handle multiple requests with ease.
Requirements

Work requires strong communication and organizational skills, typically acquired through completion of a high school education. A minimum of 1 year of experience in a customer service or parking environment is preferred, with proven communication and problem-solving skills, as well as the ability to multitask and assist guests with requests and inquiries.

We are an equal opportunity employer and welcome applications from talented individuals who share our values and are passionate about delivering exceptional customer experiences.



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