App Support Specialist
2 weeks ago
We are seeking an experienced App Support Analyst I to join our ONESCCU team at our Melbourne Headquarters location. As a key member of our IT department, you will provide technical support and assistance to our users, ensuring they have a seamless experience with our software applications.
Key Responsibilities- Provide escalation support for complex computer-related problems involving various applications software.
- Handle unresolved trouble calls from other support personnel and serve as a technical liaison between IT and other departments, vendors, or outside agencies.
- Effectively assist end-users with questions and problems on assigned systems, enabling them to obtain accurate and complete information and understand how to use the system.
- Analyze and evaluate incident reports, making recommendations to reduce problem recurrence.
- Consult with developers or software vendors to explain software errors or recommend changes.
- Confer with staff, users, vendors, and department managers to determine requirements for new or modified applications.
- Test new applications for usability and proper function, revising, analyzing, and modifying existing applications to fulfill business needs.
- Support the administration of business applications, providing assistance in determining requirements for and implementing new systems and changes or upgrades to existing systems.
- Ensure the availability of user-friendly, current documentation on the use of SCCU software applications to minimize user-created difficulties.
- Provide after-hours on-call support for critical production systems as needed.
- 1-3 years of computing and application support experience, or a combination of applicable experience, education, and training.
- Associate's degree, technology-related course of study, and/or equivalent specialized training in a recognized technical program or vocational school.
- Microsoft certifications are preferred.
SCCU is the 3rd largest credit union in Florida, with over 8 billion dollars in assets and a rich history of serving our members. We offer a competitive benefits package, career advancement opportunities, and a dynamic work environment.
We are committed to providing our members with exceptional service and support, and we are seeking a talented individual to join our team as an App Support Analyst I.
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Melbourne, Florida, United States SCCU Full time{"title": "App Support Analyst I", "description": "App Support Analyst ISpace Coast Credit Union (SCCU) is seeking an App Support Analyst I to join our ONESCCU team at our Melbourne Headquarters location. As a key member of our IT team, you will provide technical support and assistance to our users, ensuring they have the tools and resources they need to...
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