Regional Service Support Specialist

4 days ago


Dayton, Ohio, United States Ricoh Americas Corporation Full time

Job Summary

The Regional Service Support Specialist will play a key role in supporting the daily operations of Managed Services Accounts within an assigned operational area. This position will assist management with process improvement, procedural testing and validation, and ensuring field compliance with operational best practices.

Key Responsibilities

  • An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
  • Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices
  • Supports the Field Implementation Managers with the implementation of new customer accounts and service expansions
  • Assists with onboarding new team members and cross-training peers
  • Creates and maintains a customer-focused environment
  • Responsible for customer satisfaction by engaging end-user feedback
  • Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion

Qualifications

  • Requires high school diploma plus 12 months of related work experience
  • Could be required to move locations in one day should the business require it
  • May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy

Benefits

  • Choose from a broad selection of medical, dental, life, and disability insurance options
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments
  • Augment your education with team member tuition assistance programs
  • Enjoy paid vacation time and paid holidays annually


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