Customer Service Representative

4 weeks ago


Lincoln, New Hampshire, United States Loon Mountain Full time

Overview:

As a key member of the Loon Mountain team, you will be responsible for providing exceptional customer service and promoting our resort's products and services. This includes answering customer inquiries, taking reservations, and working with the sales team to generate new business.

Responsibilities:

  • Provide information on services and activities at the resort to customers via phone and in-person.
  • Take reservations for lift tickets, rentals, and lessons, and assist with sales activities as needed.
  • Input data and maintain database entries daily to ensure accurate records.
  • Stay up-to-date on resort activities, including rates, rentals, lessons, and events.
  • Contribute to a positive and friendly team environment by participating in job sharing, maintaining a clean and safe work environment, and participating in safety meetings.
  • Meet service level objectives and department goals as set forth by your supervisor.

Qualifications:

To be successful in this role, you must have a high school diploma or equivalent, and be able to perform each essential duty satisfactorily. One to three months of related experience and/or training, or an equivalent combination of education and experience, is also preferred.



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