Customer Service Representative

1 week ago


Lincoln, New Hampshire, United States Loon Mountain Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative at Loon Mountain. As a key member of our sales team, you will be responsible for providing exceptional service to our guests, promoting our products and services, and contributing to the overall success of our resort.

Key Responsibilities
  • Provide accurate and timely information to guests regarding our services and activities, including lift tickets, rentals, and lessons.
  • Take group reservations and work closely with the sales team to generate new business opportunities.
  • Input data and maintain database entries daily to ensure accurate records and reporting.
  • Stay up-to-date on resort activities, including rates, rentals, lessons, and events, to provide informed responses to guest inquiries.
  • Contribute to a positive and friendly team environment by participating in job sharing, maintaining a clean and safe work environment, and adhering to safety protocols.
  • Meet service level objectives and department goals as set forth by your immediate supervisor.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and proficiency in database management.
  • A positive and friendly attitude, with a strong commitment to providing exceptional guest service.


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