Service Advisor
3 days ago
We are seeking a skilled Service Advisor to join our team at Love's Travel Stops & Country Store. As a Service Advisor, you will be the primary contact between customers and our sales department, providing exceptional customer service and ensuring customer satisfaction.
Key Responsibilities- Maintain a safe and clean facility
- Greet customers, address vehicle service needs, and document issues
- Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals
- Keep customers updated on vehicle status and provide comprehensive explanations of completed work
- Handle customer complaints and resolve concerns
- Education: High School Diploma or equivalent preferred
- Experience: 6 months in customer service or sales preferred
- Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations
- Skills: Excellent communication and interpersonal skills with a customer satisfaction focus
- Strong organizational and multitasking abilities with attention to detail
- Effective teamwork skills
Job involves exposure to outdoor elements, fumes, particles, moving mechanical parts, vibration, noise, dirt, dust, grime, grease, oil, gas, and cleaning solutions.
No travel is expected for this position.
Love's Travel Stops Inc. and Its Affiliates provide equal employment opportunities, complying with applicable laws governing nondiscrimination based on race, color, religion, gender, age, national origin, disability, or genetics.
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