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Skincare Sales and Practice Support Specialist

2 months ago

San Francisco, California, United States Alma Lasers Ltd. Full time

Position Overview:

We are seeking a dedicated Skincare Sales and Practice Support Specialist who will play a crucial role in enhancing customer experiences and facilitating their success while introducing them to various product offerings within the Alma ecosystem.

This position entails promoting skincare and home-use device product lines, fostering relationships with clients, and ensuring high levels of customer satisfaction and ongoing support following the acquisition of capital devices.

Key Responsibilities:

  • Deliver consultative sales and comprehensive support to clients
  • Address and resolve customer issues effectively
  • Educate clients on best practices and assist in onboarding
  • Oversee the installation and setup of Alma Equipment
  • Generate engaging social media content to promote customer success
  • Market additional products and services
  • Establish and nurture client relationships
  • Provide technical assistance to clients
  • Adhere to safety compliance standards
  • Guide clients on effective marketing strategies
  • Collaborate with team members to meet organizational objectives
  • Maintain a professional demeanor
  • Engage in proactive communication with clients
  • Exhibit strong organizational and communication abilities
  • Deliver exceptional customer service

Qualifications:

A High School Diploma is required; a College Degree is preferred but not mandatory, or equivalent experience is acceptable.

Minimum of 1 year of experience in sales or account management is required.

Essential Skills:

  • Positive attitude and proactive approach to responsibilities
  • Proficiency in Microsoft Office Suite
  • Outstanding organizational capabilities
  • Ability to multitask and prioritize customer needs

Supervisory Duties:

This role does not include direct supervisory responsibilities but may involve mentoring colleagues and collaborating with other departments as necessary.

Physical Requirements:

The role may require occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. The employee may also need to lift and transport objects of varying weights.

Travel Requirements:

Willingness to travel up to 40% of the time is necessary.

Work Authorization:

Eligibility documentation to work in the United States is required.

Additional Information:

This job description may be modified at any time without prior notice.

Company Overview:

Alma, Inc. is an Equal Opportunity Employer. We celebrate diversity among our workforce and are committed to providing equal employment opportunities.

E-Verification:

All hires must verify their identity and eligibility to work in the United States.

Compensation Package:

Base salary up to $80K, with the potential for uncapped commission.