Customer Engagement Systems Engineer

1 week ago


Wilmington, North Carolina, United States Amentum Full time
Job Summary

We are seeking a highly skilled Customer Engagement Systems Engineer to join our team at Amentum. As a key member of our geolocation solutions team, you will be responsible for providing critical support to decision makers and warfighters around the world.

Key Responsibilities
  • Participate in customer engagement and outreach activities, working with stakeholders across contract vehicles, agency organizations, the military, foreign partners, and the IC.
  • Provide reporting to customers, management, engineering leads, and product teams.
  • Work closely with customers, product users, and product owners to understand mission drivers/needs and communicate them to development teams.
  • Identify dependencies across requirements and customers in multiple organizations for product development and collaboration toward a comprehensive customer engagement strategy.
  • Work with mission stakeholders to define needs/requirements.
  • Identify milestone dates for deliveries and track delivery timelines.
  • Work with the Atlassian tool suite to track requirements (JIRA & Confluence).
  • Help refine and implement a comprehensive customer engagement strategy.
Requirements
  • Seven (7) years of experience as a SE in programs and contracts of similar scope, type, and complexity is required.
  • Five (5) years of additional SE experience may be substituted for a bachelor's degree.
  • Excellent verbal and written communication skills and the ability to communicate with stakeholders at all levels of knowledge and leadership.
  • Ability to apply critical thinking to information and recommend appropriate actions.
  • Experience working with software deployment teams.
  • Experience with agile methodologies and the ability to create epics, functional requirements, and user stories.
  • Ability to meet with customers and identify their needs, derive requirements, and align those with the appropriate products or applications.
  • Experience managing system requirements and derived requirements to ensure the delivery of products and systems that are compatible with the system architecture(s).
Desired Qualifications
  • Functional understanding of military SIGINT and Geolocation systems.
  • Ability to coordinate end users to further the geolocation mission.
  • Basic understanding of data formats (i.e., XML) and flows.
  • Understanding of cross-platform geolocation mission use cases and applicable workflows.
  • Familiarity with the JICD 4.2.


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