Customer Solutions Engineer III

1 week ago

Irvine California, United States PAC Panasonic Avionics Corporation Full time
About the Role

Panasonic Avionics Corporation is seeking a highly skilled Customer Solutions Engineer III to join our team. As a key member of our organization, you will be responsible for delivering innovative solutions to our customers in the In-Flight Entertainment and Connectivity Systems industry.

Key Responsibilities
  • Provide pre-sales technical support for pre-qualified opportunities for Panasonic product offerings.
  • Work closely with customers to build trust and understand their business needs to architect customer solutions.
  • Support sales meetings to present technical solutions that are compatible with customer system platforms with the airline's business model in mind.
  • Gather technical information regarding a customer's operation and business model.
  • Design and create complex, integrated product solutions to meet customer requirements.
  • Lead customer requirement review and technical meetings with customers and OEM.
  • Keep up to date with all technical specifications for hardware and software requirements for system platforms and products.
  • Work closely with engineering teams to ensure requirements and development are in sync with the customer's goals.
  • Provide regular technical training to the department on technologies and products/solutions.
  • Educate and mentor customer solutions members to help boost technical knowledge.
Requirements
  • Bachelor of Science Degree in Systems Engineering, Software Engineering, Product Engineering, Electrical Engineering, Computer Sciences, Computer Engineering or other related engineering degree, or equivalent experience.
  • 5 plus years of experience in customer facing technology roles.
  • 3 plus years of experience in solutions architect engineering or technical sales engineering.
  • Strong business acumen and exceptional ability to listen, assess and document information from customer.
  • Experience in presenting technical presentation and architect technical solutions to customers.
  • Exceptional communication skills (translating and explaining highly complex technical information) across all internal and external organizations.
  • Familiar with interaction design, use of interactive technologies, and best practices.
  • Ability to handle a fast-paced environment and continuously re-prioritize while maintaining a constant focus on participating in the sales process.
  • Experience with APIs, SDKs and/or mobile development.
  • Knowledge in Cloud platforms, Infrastructure, Storage, Security and Compliance is a plus.
  • Prefer hands-On experience on the following technologies: Virtual Machine, Web and App software development (JS, IOS, Android), Databases, Analytics.
  • Require 10-15% travel (must be able to travel internationally).
What We Offer
  • Panasonic Avionics Corporation offers a highly competitive, comprehensive and flexible benefits program.
  • Paid time off: Exempt Salaried employees receive flexible paid time off.
  • Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA & HI).
  • 401K with 50% match on up to 8% contribution, full vested from day 1.
  • Washington residents only are eligible for: Washington's Family and Medical Leave program and Washington's Paid Sick Leave program.
  • Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.

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