Luxury BMW Service Consultant

2 days ago


Charlotte, North Carolina, United States Hendrick Automotive Group Full time

The Hendrick Automotive Group is seeking a skilled Luxury BMW Service Consultant to join our team. As a key member of our service department, you will play a vital role in providing exceptional customer experiences and driving sales growth.

About the Role:

We offer a competitive salary of $60,000 per year, plus additional incentives based on performance. Our Luxury BMW Service Consultants are responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. They work closely with technicians to ensure seamless communication and excellent results.

Key Responsibilities:

  • Scheduling service appointments and ensuring timely completion
  • Providing expert advice on necessary and recommended services
  • Upselling and cross-selling additional services and repairs
  • Estimating costs of replacement parts and labor
  • Maintaining accurate records of customer interactions and service history
  • Fostering strong relationships with customers and internal stakeholders

Requirements:

  • Previous experience in automotive or customer service industries
  • Working knowledge of mechanical operations and dealership management systems
  • Excellent interpersonal, customer service, and organizational skills
  • Valid driver's license and ability to travel to client locations as needed

Benefits:

  • Ongoing training and development opportunities
  • Competitive salary and bonus structure
  • Opportunities for career advancement within the company
  • A supportive and dynamic work environment

Hendrick's Core Values:

We value servant leadership, diversity, honesty, and transparency. We strive to exceed customer expectations and make a positive impact in our communities. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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