Client Engagement Associate

2 weeks ago

Tucson, Arizona, United States Goodmans Full time

Location: Tucson, AZ, USA

Compensation: Salary

Employment Type: Full Time

Benefits: Comprehensive benefits package including Health Insurance, Disability Insurance, Paid Time Off, Holidays, 401K, and more.

OVERVIEW OF RESPONSIBILITIES:

The primary focus is to drive the success of company goals by managing the lifecycle of each order from initial quote to final punch list. Strive to create exceptional furniture experiences for clients by embodying our core values: people, connectedness, improvement, and imagination.

KEY RESPONSIBILITIES:

  • Serve as the main point of contact for both internal and external stakeholders, including customers, industry partners, potential clients, and suppliers.
  • Leverage knowledge of Goodmans' Aligned Supplier Partner Dealer Programs along with other primary supplier partnerships to develop proposals that align with industry best practices.
  • Utilize insights on key customer accounts, including user, technical, and financial influencers, to coordinate project timelines that meet or exceed client expectations.
  • Enhance the performance of sales personnel to surpass annual sales targets.
  • Initiate and facilitate Project Pre-Planning and Pre-Order Meetings.
  • Examine furniture specifications and shipping/delivery details to ensure completeness prior to forwarding to Purchasing.
  • Review acknowledgments and address purchase order discrepancies in collaboration with the Goodmans team and vendors.
  • Conduct research, interviews, and negotiations with vendors to secure preferred delivery dates and shipping options.
  • Coordinate project plans, schedules, and logistics based on overall project parameters and client objectives.
  • Prepare scheduling requests and job packets for larger projects.
  • Generate work orders for substantial projects and job packets for smaller initiatives.
  • Confirm delivery and installation timelines for major projects with clients.
  • Assist the Sales Completion Team in resolving punch list items.
  • Document all customer interactions in the appropriate order and electronic file paths.
  • Communicate effectively with internal stakeholders regarding all material project information promptly.
  • Engage with internal and external customers regarding all pre-and post-sale activities.
  • Collaborate with stakeholders on decisions impacting costs and customer expectations.
  • Prepare Credit/Debit Memo requests as directed and approved by Sales.
  • Support Marketing in gathering bid materials.
  • Compile finish and standards documentation for clients.

GENERAL FUNCTIONS:

  • Foster professional and personal relationships with both internal and external customers.
  • Honor all commitments made.
  • Respond to stakeholder and management inquiries within a 24-hour timeframe.
  • Maintain a high level of proficiency in product knowledge, processes, design, and industry concepts.
  • Engage with the community through professional affiliations and charitable organizations.
  • Collaborate with departments, vendors, and the sales team throughout the sales process.
  • Organize and prioritize tasks using company technology and software.
  • Seek opportunities for personal and professional growth.

REQUIRED SKILLS:

  • Understanding of product specifications.
  • Proficient in Microsoft Office Suite with strong data entry capabilities.

ORGANIZATIONAL COMPETENCIES:

  • Accountability
  • Effective Communication
  • Consistency
  • Customer Orientation
  • Goal Orientation
  • Initiative
  • Positive Attitude
  • Problem Solving
  • Process Knowledge
  • Product Expertise
  • Professionalism
  • Team Collaboration
  • Commitment to Training and Development

POSITION COMPETENCIES:

  • Relationship Building
  • Customer Service Excellence
  • Process Understanding
  • Project Management Knowledge
  • Time Management Skills
  • Quality Focus

EXPERIENCE REQUIRED:

A minimum of three (3) years of Project Coordination experience in a similar or related field, with a High School Diploma or equivalent. A four-year degree in Supply Chain Management or a related field is preferred. Experience with Knoll and Herman Miller is advantageous.

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