Customer Support Professional

4 days ago


Towanda, Kansas, United States Teleperformance USA Full time

Job Overview: Teleperformance USA is seeking a skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. As a customer-centric organization, we prioritize delivering exceptional service experiences to our clients. If you have a passion for helping others and working in a dynamic environment, this may be the opportunity for you.

Responsibilities:

  • Answer and resolve customer inquiries and questions in a timely and professional manner.
  • Troubleshoot equipment and system problems to minimize downtime and ensure seamless operations.
  • Enter accurate data into various software programs to maintain up-to-date records.
  • Foster positive relationships with customers through effective communication and conflict resolution techniques.

Key Skills:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and analytical skills.
  • Aptitude for learning new systems and technologies.

Benefits:

  • Competitive hourly rate of approximately $15-$18 per hour, depending on experience and location.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A supportive team environment that fosters collaboration and camaraderie.

How to Succeed:

To excel in this role, you should possess excellent communication skills, a strong ability to multitask, and a keen sense of problem-solving. Your enthusiasm for helping others and commitment to delivering exceptional customer service will make you a valuable asset to our team.



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