Insurance Customer Support Specialist

5 days ago


Towanda, Kansas, United States State Farm Insurance Full time

**Job Summary:**
State Farm Insurance is seeking a highly motivated and customer-focused Insurance Customer Support Specialist to join our team. As an essential member of our customer service department, you will play a key role in providing exceptional support to our policyholders.

**Key Responsibilities:**

  • Assist customers with their insurance needs by providing accurate and timely information, ensuring they have a seamless experience with our company.
  • Process policy changes and updates in our system, maintaining the highest level of accuracy and efficiency.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims, resolving issues promptly and professionally.
  • Collaborate with team members to resolve customer concerns and ensure customer satisfaction, upholding our company's commitment to excellence.
  • Maintain customer records and update information as needed, adhering to our data protection policies.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner, exceeding customer expectations.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers, remaining knowledgeable about our offerings and market developments.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines, upholding our reputation for integrity and reliability.

**What We Offer:**

  • An estimated salary of **$55,000 - $65,000 per year**, based on location and experience.
  • A dynamic and supportive work environment, fostering growth and development opportunities.
  • Ongoing training and education to enhance your skills and knowledge, staying ahead of industry trends.
  • A comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plan, and paid time off.
  • The chance to make a meaningful impact in the lives of our policyholders, building strong relationships and trust.

**Requirements:

  • Bachelor's degree or equivalent experience in a related field, such as business, communications, or customer service.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, meeting deadlines and managing multiple priorities.
  • Proficiency in software applications, including CRM systems and Microsoft Office.


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