Lab Customer Service Representative

2 weeks ago


Raleigh, North Carolina, United States UNC Health Care Full time
Job Summary

We are seeking a highly skilled and detail-oriented Lab Customer Service Representative to join our team at UNC Health Care. As a key member of our laboratory department, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our laboratory services.

Key Responsibilities
  • Provide top-notch customer service to patients, physicians, and other healthcare professionals, responding to inquiries and resolving issues in a timely and professional manner.
  • Perform phlebotomy services, including venipuncture, fingerstick, and culture techniques, following established protocols and procedures.
  • Register patients and orders tests in the hospital's ADT system and LIS/IT computer programs, ensuring accuracy and completeness of procedures and processes.
  • Maintain proficiency in laboratory information systems, including the Hospital ADT system and LIS/IT computer programs.
  • Collaborate with laboratory staff to ensure accurate and timely processing of laboratory results.
  • Assist with training and education of new and fellow employees, as well as maintaining continuing education requirements.
Requirements
  • High school diploma or equivalent required; phlebotomy certificate strongly preferred.
  • One year of phlebotomy experience required if high school diploma; no previous experience required if graduation from a phlebotomy program.
  • Excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Strong attention to detail and ability to multitask, with a focus on accuracy and efficiency.
What We Offer

As a Lab Customer Service Representative at UNC Health Care, you will have the opportunity to work in a dynamic and supportive environment, with a team of dedicated professionals who are passionate about delivering exceptional patient care. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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