Director of Service Operations
1 day ago
Thrive is seeking a highly skilled and experienced Director of Service Operations to lead our technical support management and engineering teams. As a key member of our team, you will be responsible for ensuring high-quality technical support and increasing client satisfaction.
Key Responsibilities:- Motivate and coach team members to achieve departmental goals and drive excellent customer service
- Lead Thrive's managed services team from a customer service, technical, and career development perspective
- Continuously follow best practices through the entire technical support process
- Identify opportunities for procedural enhancement and work with service leadership to develop and implement enhancements
- Work closely with supporting teams to help identify opportunities for improvement and drive solutions that will ensure effective and efficient service delivery
- Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
- 3-5 years of managerial experience; call center or managed services experience preferred
- Technical subject matter expert on MSP products as they relate to Thrive's service catalog
- ITIL certification and practice preferred
- Proven experience managing remote resources and large teams
- Strong written and verbal communication skills
At Thrive, we offer a dynamic and fast-paced work environment with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Director of Service Operations
3 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Thrive Full timeJob Title: Director of Service OperationsThrive is seeking a highly skilled and experienced Director of Service Operations to lead our technical support management and engineering teams in providing exceptional customer service and resolving technical issues.Key Responsibilities:Motivate and coach team members to achieve departmental goals and drive...
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Health Services Director
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