Director of Service Operations

1 day ago


SaintBauzilledePutois, Occitanie, United States THRIVE Full time
Director of Service Operations

Thrive is seeking a highly skilled and experienced Director of Service Operations to lead our technical support management and engineering teams. As a key member of our team, you will be responsible for ensuring high-quality technical support and increasing client satisfaction.

Key Responsibilities:
  • Motivate and coach team members to achieve departmental goals and drive excellent customer service
  • Lead Thrive's managed services team from a customer service, technical, and career development perspective
  • Continuously follow best practices through the entire technical support process
  • Identify opportunities for procedural enhancement and work with service leadership to develop and implement enhancements
  • Work closely with supporting teams to help identify opportunities for improvement and drive solutions that will ensure effective and efficient service delivery
Requirements:
  • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
  • 3-5 years of managerial experience; call center or managed services experience preferred
  • Technical subject matter expert on MSP products as they relate to Thrive's service catalog
  • ITIL certification and practice preferred
  • Proven experience managing remote resources and large teams
  • Strong written and verbal communication skills

At Thrive, we offer a dynamic and fast-paced work environment with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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