Field Service Technician

5 days ago


San Diego, California, United States Schneider Electric Full time
Join Schneider Electric's Secure Power Team as a Field Service Representative

We are seeking a skilled and experienced Field Service Representative to join our Secure Power team. As a Field Service Representative, you will play a critical role in servicing critical data center equipment and providing exceptional customer service.

Key Responsibilities:
  • Perform pre-site, startup, repair, preventive maintenance, and field modification of equipment
  • Problem solve with customers, electricians, sales partners, technical support, and District Service
  • Complete field service reports, expense reports, preventive maintenance, and startup data sheets
  • Collaborate with Manager and/or Regional Service Director to resolve complex escalated issues
  • Participate in continuous learning and training on various products both in the field and in the classroom
Requirements:
  • Associate degree, vocational education, or similar experience in electronics, electrical theory, or a related field
  • Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
  • 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical, or electronics-related equipment
  • Safe driving and vehicle operations skills
  • Skilled at utilizing test and diagnostic equipment
  • Experience reading and interpreting schematics, drawings, and theory of operation manuals
  • The ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions
What We Offer:
  • Direct product training and training on all digital and physical tools associated with the work
  • Service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use
  • A home-based flexible work schedule with a 40-hour guarantee (+Overtime)

Schneider Electric is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We believe that our differences make us stronger as a company and as individuals. If you are passionate about making an impact and contributing to a more sustainable world, we encourage you to apply for this exciting opportunity.



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