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Systems Architect

4 weeks ago

Dallas, Texas, United States Altruist Full time
About Altruist

At Altruist, we're seeking a highly skilled Systems Architect to join our Customer Operations Team. As a key member of our team, you will be responsible for owning all aspects of our Salesforce instance, acting as the principal architect and primary administrator. Your expertise will be crucial in implementing best-practice deployment procedures to increase data, permissions, and automation accuracy.

About the Role

As a Systems Architect, you will work closely with team members to ensure day-to-day system operations are covered and executed at a high caliber. You will help design and execute data model implementations, conduct data migrations, and refine and optimize the customer experience by implementing revisions to our community site, in-app widgets, telephony system, and other channels. Your technical documentation will map and define our data model, integrations, automation, and other system components. You will also help maintain and optimize Salesforce integrations to ensure data flows are accurate and timely for business needs.

What You'll Bring

We're looking for a seasoned professional with 10+ years of experience as a Salesforce administrator, 5+ years as the primary administrator and architect, and Certified Salesforce Administrator. You should have experience administrating a Service Cloud instance, Service Cloud Voice via Amazon Connect, and manipulating and migrating large-scale datasets. Your expertise in Excel, particularly in formulas and pivot tables, is also essential. You should have a proven track record of working with systems to measurably increase team productivity and/or customer outcomes. You should be comfortable working through ambiguity to provide effective solutions in a fast-paced, hyper-growth environment. A team player attitude, low ego, and ability to pivot quickly and wear multiple hats are also essential.

What We Offer

At Altruist, we offer a competitive salary and equity packages, premium healthcare, dental, and vision insurance plans, 401k savings plan with matching contributions and immediate vesting, flexible PTO, generous paid parental leave, professional growth and development opportunities, physical and emotional wellness programs, and a company perks program. Total compensation includes a competitive benefits package along with equity in the form of Stock Options (ISOs).