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Customer Service Representative

1 month ago

Roseville, California, United States City of Roseville, CA Full time
Job Title: Customer Service Specialist

Join the City of Roseville, CA team as a Customer Service Specialist and contribute to the success of our Parks, Recreation & Libraries Department.

Job Summary:

We are seeking a highly organized and customer-focused individual to provide exceptional service to our community. As a Customer Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing information about City services and programs.

Key Responsibilities:
  • Provide excellent customer service to the public, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with the operation of recreation facilities, including setup, maintenance, and cleaning.
  • Perform administrative tasks, such as data entry, filing, and record-keeping.
  • Use software programs to manage customer information, track facility usage, and maintain records.
  • Develop and maintain positive relationships with customers, colleagues, and other stakeholders.
Requirements:
  • High school diploma or equivalent required; one season of experience in a related field desirable.
  • Knowledge of modern office equipment and procedures, including software applications.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
Benefits:

The City of Roseville offers a competitive benefits package, including health, dental, and vision insurance, cafeteria plan, life insurance, and retirement savings plan.

Apply now to join our team and contribute to the success of our community