Automotive Service Consultant
4 weeks ago
As a Service Advisor, you will play a crucial role in supporting technicians and driving the operation of a profitable service department. Your responsibilities will include managing productive staffing, ensuring strong customer satisfaction, controlling costs, and setting and meeting objectives with high initiative for change and control of service activity.
You will communicate with customers to determine their concerns, problems, or needs, while maintaining a high degree of professionalism. You will also stay in close contact with customers during the transaction and document all communications, including price quotes, authorizations received, payment terms, and special customer requests.
In this role, you will work closely with customers and shop personnel to determine work to be performed, quote prices and credit terms, and obtain customers' authorization to proceed. You will also verify equipment's current warranty status with assistance from the warranty department.
Work Experience & Qualifications:
~3+ Years' experience with heavy-duty dealership and/or diesel service environment.
~ Strong customer service skills.
~ Computer and software skills including Microsoft Office Suite.
8 Paid Holidays & 1 Paid Wellness Day
~ Medical, Dental, and Vision Insurance
~Company Paid Training
~ Growth and Leadership Opportunities
W.W. Williams Companies is a leading provider of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. We offer service and repair, OEM product sales, and supply chain management solutions. Our products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.
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