Customer Service Representative

4 weeks ago


Liverpool, New York, United States Avery Dennison Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Avery Dennison. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Process customer orders and respond to customer inquiries in a timely and professional manner.
  • Provide accurate and timely information to customers regarding product knowledge, order status, and delivery timelines.
  • Process and manage Return Material Authorization (RMA) requests and resolve customer complaints in a fair and efficient manner.
  • Collaborate with the sales team to meet and exceed customer service expectations.
  • Perform data entry tasks to maintain accurate customer information and resolve credit issues.

Requirements:

  • High school diploma or equivalent required.
  • 1+ years of customer service experience or related field.
  • Strong written, verbal, and telephone communication skills.
  • Computer and data entry skills, with organizational and attention to detail.

About Avery Dennison

Avery Dennison is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications, and branded packaging solutions.



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