Customer Service Representative

4 days ago


Liverpool, New York, United States Packing Corp Of America Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Packing Corp Of America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries regarding product availability, pricing, and delivery dates.
  • Resolve customer complaints and requests for billing adjustments.
  • Coordinate customer requests for product specifications, availability, and shipping.
  • Serve as a liaison between customers and internal departments to meet customer requirements.
  • Maintain organized customer files and investigate customer complaints.
Requirements
  • Education equivalent to a high school diploma required.
  • Previous work experience in a customer service role with experience handling customer orders and maintaining positive customer relationships.
  • Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook.
Preferred Requirements
  • Associates degree or college business coursework.
  • Previous experience using automated order entry systems.
  • Previous experience in the manufacturing sector, containerboard, and corrugated packaging industry.
What We Offer

We offer a competitive salary range of $44,000 to $66,000 per year, depending on experience. We are an equal opportunity employer and welcome applications from qualified candidates.



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